Payments

Adept Dispute Resolution Ltd., trading as Adept Mediation, requires payment in advance for our services.

We ask our clients to pay promptly so that we can begin work within agreed timeframes and to avoid having to cancel sessions.

Mediation Sessions

We require payment in full to be made by all parties before a mediation session can be booked in. We will hold the timeslot which the clients and mediator have agreed upon for up to 48 hours until payment is made. If payment is not made in full by all parties within 48 hours of agreeing a date and time to meet, the timeslot will be released.

If a mediation session is requested within 48 hours of the session starting, we require payment in full by all parties before the booking can be made.

Mediation Information and Assessment Meetings (MIAMs)

We require payment in full to be made before a MIAM can be booked in. We will hold the timeslot which the client and mediator have agreed upon for up to 48 hours until payment is made. If payment is not made in full within 48 hours of agreeing a date and time to meet, the timeslot will be released.

If a MIAM session is requested within 48 hours of the session starting, we require payment in full before the booking can be made.

Fees

Our fees are stated within our Agreement to Mediate contracts which clients must agree to and sign before any work can be undertaken. If there are any queries about fees for our services, please email us at ch@adeptmediation.com

Making a payment

We will provide our payment details to clients. If clients have any queries about how to make a payment, or issues making a payment, we encourage them to contact us as soon as possible via email at ch@adeptmediation.com

Legal Aid

We do not currently accept mediation cases funded by Legal Aid, as we do not offer or administer Legal Aid and are not registered with the Legal Aid Agency (LAA).


Cancellation

Cancellation of mediation and MIAM sessions

If clients wish to cancel a mediation or MIAM session that has been booked in, we require notice to be given via email to ch@adeptmediation.com

We ask clients to give as much notice as possible for cancellations, as we may not be able to fill slots with other clients at short notice.

If a client cancels, we will charge the following cancellation fees dependent on how much notice we have received:

• 5 or more full working days’ notice received: No cancellation fee

• 3 to 4 full working days’ notice received: 25% cancellation fee

• 1 to 2 full working days’ notice received: 50% cancellation fee

• Less than 1 full working days’ notice received: 100% cancellation fee

Payments made in advance for the session can be refunded (minus the cancellation fee) or transferred (minus the cancellation fee) to a new session booking with agreement between the clients and mediator.

Cancellation of in-person sessions

In addition to the aforementioned cancellation charges, clients are wholly liable for any room hire / venue costs and cancellation fees incurred for in-person meetings.

If we have booked rooms / a venue on behalf of the clients and receive a refund or partial refund in relation to a cancelled booking, we will pass on any refund we receive to the clients.

Cancellation of document preparation

Once we have been instructed to prepare documents and we start work on the documents, we cannot provide a full refund.

If clients inform us they no longer wish to receive documents they instructed us to prepare, they can contact us at ch@adeptmediation.com. If we have not begun work on the documents, or we have not spent a significant amount of time on the work, we may be able to offer a partial refund calculated based on the agreed fee minus how much time we have spent on the work at our hourly rate per client.

Please note, under no circumstances will we provide to clients documents that we stopped working on at their request.

Cancellation by the Mediator

If the mediator needs to cancel and reschedule a session, we will give clients as much notice as possible.

We will assist clients in booking a new session at a mutually convenient time.

We will offer to either transfer the clients’ payments made in advance for the session to the new session timeslot, or to provide a full refund.

If the client does not wish to proceed due to our cancellation, we will provide a full refund for fees paid in advance for the session.

If we are unable to proceed with document preparation for clients, we will provide a full refund of document preparation fees paid to us in advance.

Termination of Mediation

We reserve the right to withdraw our service and to terminate a mediation at any time if we feel mediation is unsuitable or no longer suitable or for any other reason. In line with standard industry practice, we will not be able to give a reason for not continuing with the mediation or withdrawing our service. In these circumstances, any payments made to us for upcoming sessions and/or document preparation will be refunded in full.

Adept Mediation is a trading name of Adept Dispute Resolution Ltd., registered in England and Wales under company no. 15585418.
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.

Payments and Cancellation Policy